Customer Reviews

Trusted by thousands of Malaysians

Real reviews from real customers who have experienced our service

2,847

Total Reviews

4.8

Average Rating

96%

Would Recommend

87%

Repeat Customers

Rating Distribution

5
2456
4
298
3
71
2
15
1
7

Ahmad bin Hassan

Verified
IT EngineerKuala Lumpur
January 2024

Lightning Fast Approval!

Personal Loan

RM 50,000

I needed funds urgently for my wedding and Mudah Credit came through in just 2 hours! The whole process was online, no need to visit any office. The interest rate was competitive at 7.5% and the customer service team was very helpful in answering all my questions. I compared with 3 other lenders and Mudah Credit offered the best terms. Highly recommend to anyone looking for quick, reliable personal loans!

Pros
  • Fast approval
  • Competitive rates
  • Excellent customer service
  • Fully online process
Cons
  • Processing fee could be lower

Siti Nurhaliza

Verified
Government TeacherSelangor
February 2024

Saved Me From Debt Nightmare

Debt Consolidation

RM 80,000

I was drowning in credit card debt from 5 different banks, paying almost RM 2,500 monthly with sky-high interest rates. Mudah Credit helped me consolidate everything into one affordable payment of RM 1,600. I'm now saving RM 900 every month and will be debt-free in 5 years instead of 8+. The financial advisor took time to explain everything clearly and helped me create a budget plan. This is life-changing!

Pros
  • Life-changing debt relief
  • Professional financial advice
  • Significant monthly savings
  • Clear terms
Cons
  • Wish I found them earlier!

Lee Wei Ming

Verified
Small Business OwnerPenang
December 2023

Self-Employed Friendly!

Home Renovation

RM 120,000

As a self-employed business owner, I've been rejected by traditional banks multiple times. Mudah Credit actually took time to review my business financials and tax returns properly. They approved my home renovation loan within 4 hours! The renovation increased my home value by 30% and my family is so happy with the improved living space. Thank you for understanding self-employed individuals!

Pros
  • Accepts self-employed
  • Fair assessment process
  • Reasonable documentation requirements
  • Competitive rates for self-employed
Cons
  • Required 2 years of tax returns

Farah Abdullah

Verified
Marketing ExecutiveJohor Bahru
March 2024

Saved My Father's Life

Emergency Medical

RM 25,000

My father needed urgent surgery and insurance only covered part of it. I applied at 9am and got approval by 10am, funds in my account by 2pm same day. The emergency loan process is truly emergency-speed! The staff was compassionate and understanding during my stressful time. I cannot thank Mudah Credit enough for helping my family in our time of need. Forever grateful!

Pros
  • Super fast emergency approval
  • Same-day fund disbursement
  • Compassionate staff
  • Easy application
Cons
  • None - they were perfect!

Raj Kumar

Verified
Account ManagerKuala Lumpur
January 2024

MBA Dreams Came True

Education Loan

RM 60,000

I got accepted into a top MBA program but didn't have the funds. Mudah Credit approved my education loan with very reasonable terms - 6% interest rate for 5 years. They understood the investment value of education. The application process was straightforward, and I appreciated the clear breakdown of all costs and repayment schedule. Now I'm in my dream program thanks to them!

Pros
  • Low rate for education
  • Clear terms and breakdown
  • Fast processing
  • Flexible repayment options
Cons
  • Had to provide admission letter

Nurul Izzah

Verified
NurseSelangor
February 2024

Transparent and Trustworthy

Personal Loan

RM 35,000

What I loved most was the transparency. No hidden fees, no surprise charges, everything was clearly stated upfront. The loan agreement was in simple language I could understand. The online portal makes it easy to track my payments and remaining balance. Excellent experience from start to finish. This is how all lenders should operate!

Pros
  • Complete transparency
  • No hidden fees
  • User-friendly portal
  • Clear communication
Cons
  • Portal could have mobile app

David Tan

Verified
Software DeveloperKuala Lumpur
March 2024

Great Service, Minor Issue

Personal Loan

RM 40,000

Overall excellent experience. Approval was fast (3 hours), rates were competitive (7.8%), and customer service was helpful. I did have a small issue with document upload initially - the file size limit was too small for my bank statements. But customer service quickly guided me through compressing the files. After that, smooth sailing. Would definitely recommend!

Pros
  • Fast approval
  • Competitive rates
  • Responsive customer service
  • Easy process
Cons
  • Document upload file size limits
  • Website could be faster

Amirah Bt. Aziz

Verified
EntrepreneurJohor Bahru
December 2023

Helped My Business Grow

Business Capital

RM 45,000

I needed capital to expand my online business and Mudah Credit provided it quickly. Unlike banks that took weeks just to review my application, Mudah Credit understood my business model and approved within a day. The additional capital helped me increase inventory and sales grew by 40% in 3 months! Repaying comfortably from the increased profits. Thank you for believing in small businesses!

Pros
  • Understands SME needs
  • Quick approval for business loans
  • Reasonable requirements
  • Professional service
Cons
  • Interest rate slightly higher than consumer loans

Muhammad Hafiz

Verified
Sales ManagerPenang
January 2024

Best Rates After Shopping Around

Personal Loan

RM 55,000

I spent 2 weeks comparing 8 different lenders. Mudah Credit offered the best combination of interest rate (6.9%), processing fees (only 0.5%), and customer service quality. Some lenders had slightly lower rates but charged 2-3% processing fees which made them more expensive overall. The team here really worked to get me the best deal. Professional and customer-focused!

Pros
  • Competitive overall pricing
  • Low processing fees
  • Professional team
  • Value for money
Cons
  • Approval took 4 hours (still fast though!)

Jasmine Wong

Verified
HR ManagerSelangor
March 2024

Professional Financial Guidance

Debt Consolidation

RM 65,000

What sets Mudah Credit apart is their financial advisory service. They didn't just give me a loan - they helped me understand my debt situation, created a repayment plan, and even gave tips on budgeting. The advisor spent 45 minutes with me explaining everything. I felt valued as a customer, not just a loan number. This level of care is rare these days!

Pros
  • Excellent financial advisory
  • Personal attention
  • Educational approach
  • Long-term thinking
Cons
  • None that I can think of

Mohd Rizal

Verified
Civil EngineerKuala Lumpur
February 2024

Smooth Process, Great Support

Personal Loan

RM 48,000

Applied on Saturday afternoon and was worried about delays over the weekend. To my surprise, I got a call on Sunday morning from their team confirming my application. Approved by Monday morning! The whole process was seamless. The customer service team was available on WhatsApp which made communication super convenient. Very impressed with the weekend support!

Pros
  • Weekend support available
  • WhatsApp customer service
  • Fast processing
  • Professional team
Cons
  • Weekend approvals might take slightly longer

Priya Devi

Verified
AccountantSelangor
January 2024

Good Experience Overall

Personal Loan

RM 30,000

Very satisfied with Mudah Credit. The application was straightforward, approval came in 3 hours, and the interest rate of 7.2% was fair. I deducted one star because the initial offer was 8.5% and I had to negotiate to get 7.2%. But I appreciate that they were willing to negotiate and work with me. The customer service rep was patient and professional throughout.

Pros
  • Willing to negotiate rates
  • Professional service
  • Fast approval
  • Clear process
Cons
  • Initial offer could be more competitive
  • Some back-and-forth needed

Chong Wei Lun

Verified
Restaurant OwnerJohor Bahru
December 2023

Supported My Restaurant Dream

Business Expansion

RM 70,000

I wanted to open a second restaurant branch but banks said my existing debt was too high. Mudah Credit looked at my overall business performance and cash flow, and approved the loan! They understood that my existing debt was being serviced comfortably from profits. Six months later, the new branch is profitable and I'm on track to pay off the loan ahead of schedule. Thank you for seeing the bigger picture!

Pros
  • Holistic assessment
  • Understands business realities
  • Reasonable terms
  • Supportive approach
Cons
  • Required detailed business financials

Hanis Sofea

Verified
Graphic DesignerPenang
March 2024

Perfect for Freelancers!

Personal Loan

RM 28,000

As a freelancer with inconsistent monthly income, I was nervous about applying. But Mudah Credit was very understanding. They accepted my average income over 6 months and approved my application. The rate was 8.2% which is fair for a freelancer. I appreciate that they don't discriminate against non-traditional employment. Finally, a lender that understands the gig economy!

Pros
  • Accepts freelancers
  • Flexible income assessment
  • Understanding of gig economy
  • Fair rates
Cons
  • Required 6 months bank statements instead of 3

Kumar s/o Rajan

Verified
Logistics ManagerKuala Lumpur
February 2024

Exceeded My Expectations

Personal Loan

RM 52,000

I had moderate credit score (680) due to one late payment 2 years ago and was expecting rejections. Mudah Credit not only approved my loan but gave me a reasonable rate of 8.9%. They explained that they look at recent payment history more than old issues. This fair approach gave me a second chance. I've been paying on time for 3 months now and they even offered to review my rate after 6 months of good payment. Customer-centric company!

Pros
  • Fair credit assessment
  • Second chance for past mistakes
  • Rate review program
  • Understanding approach
Cons
  • Initial rate higher than perfect credit customers

Nur Ain

Verified
PharmacistSelangor
January 2024

First Loan Experience - Excellent!

Personal Loan

RM 38,000

This was my first ever loan and I was quite nervous. The customer service team was incredibly patient, explaining every step and answering my many questions. They helped me understand APR, processing fees, and how the repayment schedule works. I never felt rushed or pressured. The educational approach made me feel confident about my decision. Great first experience with loans!

Pros
  • Patient with first-time borrowers
  • Educational approach
  • No pressure tactics
  • Clear explanations
Cons
  • None - perfect for beginners!

Azman Ibrahim

Verified
Construction SupervisorJohor Bahru
December 2023

Good Service with Room for Improvement

Personal Loan

RM 42,000

Overall positive experience. Approval was quick (2.5 hours), rate was good (7.6%), and disbursement was prompt. The only issue was some confusion about the required documents - first they said I needed only 3 months payslips, then asked for 6 months. After providing 6 months, everything went smoothly. Better initial communication would make it perfect. Still recommend though!

Pros
  • Fast approval
  • Good rates
  • Prompt disbursement
  • Professional team
Cons
  • Initial document requirements could be clearer
  • Some back-and-forth on documentation

Mei Ling Tan

Verified
Interior DesignerPenang
March 2024

Best Customer Service Ever!

Personal Loan

RM 33,000

The customer service representative, Sarah, went above and beyond to help me. I had questions about choosing between 3-year and 5-year tenure, and she created a detailed comparison for me showing total interest paid for each option. This helped me make an informed decision. Even after approval, she followed up to ensure disbursement went smoothly. This level of care is exceptional!

Pros
  • Exceptional customer service
  • Personalized guidance
  • Follow-up support
  • Genuinely helpful
Cons
  • None - Sarah is amazing!

Vikram Singh

Verified
Bank OfficerKuala Lumpur
February 2024

Ironic But True - Better Than My Own Bank!

Debt Consolidation

RM 72,000

I work for a major bank but when I needed debt consolidation, my own bank's process was too slow and bureaucratic. Mudah Credit approved my application in 3 hours with better terms! The irony is not lost on me. As someone who works in banking, I can appreciate their efficient process, fair pricing, and excellent use of technology. They're doing it right!

Pros
  • More efficient than traditional banks
  • Better terms
  • Modern technology
  • Customer-focused
Cons
  • Makes my own bank look bad! (joke)

Zainab Hassan

Verified
School PrincipalSelangor
January 2024

Trustworthy and Reliable

Personal Loan

RM 45,000

At my age (55), I was concerned about getting loan approval. Mudah Credit didn't discriminate based on age and approved my loan with a fair rate of 7.8%. The process was dignified and respectful. I also appreciated that they explained the insurance options clearly without being pushy. A trustworthy company that treats customers with respect regardless of age. Will recommend to my colleagues!

Pros
  • No age discrimination
  • Respectful process
  • Clear insurance options
  • Fair terms for older applicants
Cons
  • Tenure limited to match retirement age (which is fair)

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